Mobile App Account and Data Deletion

Amara Aesthetic Studio respects your privacy and gives users of the Amara mobile application a clear way to request deletion of their app account and associated data. This page provides a web-based deletion request method in support of Google Play's account deletion requirements, including for users who no longer have access to the mobile application.

How to Request Account Deletion

You may request deletion using either of the following methods:

1. From the Amara mobile application: Open the app and go to Profile > Setting > Delete My Account. Select Delete My Account and follow the on-screen instructions to submit and confirm your account deletion request.
2. From this website: Send a deletion request to info@amaraclinics.ae with the subject "Mobile App Account Deletion Request". Please include the email address or mobile number associated with your app account so that we can identify the correct account.

Do not send your password, one-time password, payment card details, or sensitive medical information by email. We may ask for limited additional information when reasonably necessary to verify that the request relates to your account.

How Amara Processes a Deletion Request

After receiving a valid deletion request, Amara follows an administrative process designed to remove the user's app account and the associated data that is eligible for deletion.

1. Request verification: We identify the relevant app account and, when necessary, verify the request before making account-level changes.
2. Administrative review: The request is handled by authorized personnel with the appropriate administrative access.
3. Administration Portal: Authorized administrators may process account deletion through Amara's Administration Portal and related account-management controls.
4. Super Administrator controls: Where elevated permissions are required, an authorized Super Administrator may complete or supervise the deletion across relevant systems and connected services.
5. Associated data: Data associated with the app account and under Amara's control is deleted where applicable. Where a service provider processes user data on our behalf, we take appropriate steps to delete or request deletion of applicable data from that service provider as part of the workflow.
6. Completion: Once the applicable account and data deletion steps have been completed, access to the deleted app account is no longer available.

Data Covered by the Request

Depending on how you used the mobile application, deletion may include account profile information, app login identifiers, authentication and session data, app preferences, app-specific records, and files or other content associated with the app account that Amara is not required to retain.

If information associated with the app account is stored or processed using third-party infrastructure, including managed file storage or account-management services, Amara's deletion workflow includes the applicable account, file, folder, resource, or access cleanup needed for the user's request. Deleting an external service user record alone is not treated as completion when additional associated user data must also be removed.

Information We May Need to Retain

Certain information may need to be retained when required for legitimate legal, regulatory, healthcare, medical-record, financial, tax, security, fraud-prevention, dispute-resolution, or compliance purposes. Any such retention is limited to the purpose and period required or permitted by applicable obligations and is handled in accordance with our privacy and data-retention practices.

This means deletion of your mobile app account does not necessarily require deletion of records that Amara is legally required to keep independently of the app account, such as particular clinical, transaction, or regulatory records.

Processing Time

Amara aims to process verified deletion requests within a reasonably prompt period. The time required may vary where identity verification, connected-service processing, or applicable legal and regulatory retention requirements must be addressed.

Contact Us

For questions about mobile app account deletion or to submit a deletion request, contact Amara Aesthetic Studio at info@amaraclinics.ae.